Privacy Policy
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Beth-el Plastics t/a PackNet attaches great importance to your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we let’s share.
By visiting the website, communicating with us and purchasing products, you are accepting the practices described in this privacy policy. Your use of the website and the purchase of the products are also subject to our terms and conditions. This privacy policy may change from time to time. Your continued use of the website after we have made any changes is considered acceptance of those changes, so please check the policy periodically for updates. This privacy policy has been developed and is kept up to date in accordance with all applicable laws and regulations and, in particular, the Data Protection Act 2018 (UK regulations), GDPR (General Data Protection Regulation – European regulations) and Protection of Personal Information Act (RSA). 1. GENERAL INFORMATION Personal data of users that are collected and processed by the websites: – https://www.pasticbottlesandbuckets.co.za – https://www.packnet.co.za – https://www.facebook.com/packnet Will be under the responsibility and in charge of: – Beth-el Plastics t/a PackNet. – Email: [email protected] – Telephone: +27 (0)11 474 0360 (hereinafter referred to as “Beth-el Plastics t/a PackNet”). 2. TYPES OF INFORMATION COLLECTED The information we collect from our users and customers helps us to deliver our products efficiently and to continuously personalize and improve the user experience on the website. Here are the types of information we collect: The information you give us. You provide information when you research, read and view content, register as a user, purchase products and / or communicate with us through our contact information or contact forms. As a result of these actions, you can provide us with the following information: – Last name and first name – Email address – Phone number (including WhatsApp number) – Address (for delivery purposes) – IP address – Payment information – Any additional information about yourself that you provide to us directly through our website or indirectly through our website or online presence, such as “cookies”. Beth-el Plastics t/a PackNet will not collect personally identifiable information from you unless you provide it. Information Collected Automatically: By accessing and using the website, you automatically provide us with the following information: – The device and usage information you use to access the website. – your IP address – The characteristics of the browser and the device – The operating system – Referrer URL – Your location – The parts of the website you use and how often you use them. If you access the website through a mobile phone, we may collect the following information: – Mobile device ID – Model and manufacturer – Operating system – Version information – IP address GOOGLE Analytics. We use Google Analytics provided by Google, Inc. of the United States (“Google”). These tools and technologies collect and analyze certain types of information, such as IP addresses, device and software identifiers, referral and exit URLs, feature usage metrics and statistics, service history. use and purchase, media access control address (MAC address), unique identifiers of mobile devices and other similar information through cookies. The information generated by Google Analytics (including your IP address) may be transmitted and stored by Google on servers located in the United States. We use GOOGLE Analytics data collection to improve the website and our service. Check out Google’s privacy policy here: – https://www.policies.google.com/privacy Facebook pixel: Our website uses the Facebook pixel. Through the Facebook Pixel, we may collect information about users for various purposes. We use the Facebook pixel for the following purposes: – Collect statistics on our website (for example, the number of users who have visited a page). – Collect information about how you interact with our website (for example, whether you have opened or followed links on our website). – Personalize online services and commercial communications. – Adapt advertisements to users and optimize advertising campaigns. Information collected through the Facebook pixel will be collected and stored by Facebook and will be treated in accordance with its privacy policy. The information we collect through the Facebook pixel does not personally identify the user and will never be used for purposes other than those contained in this privacy policy and in Facebook’s privacy policy. Please see Facebook’s privacy policy here: – https://www.facebook.com/privacy/explanation Social media: On our website you will find links and functions related to various social networks, where you can share your information. You are advised to consult the privacy and data protection policy of each social network used on our website. – Facebook: https://www.facebook.com/privacy/explanation 3. HOW LONG WE KEEP YOUR DATA The personal data provided by users and customers through the website are kept for the time necessary for the supply of the products and advertising of new products and services (potentially indefinitely). Beth-el Plastics t/a PackNet can keep personal data for a longer period provided that the user has given his consent to this treatment, as long as this consent is not withdrawn. In addition, Beth-el Plastics t/a PackNet may be obliged to retain personal data for a longer period if this is necessary to comply with a legal obligation or by order of an authority. Once the retention period has expired, personal data will be deleted. Therefore, the right of access, the right of erasure, the right of rectification and the right to data portability cannot be claimed after the expiration of the retention period. 4. HOW WE USE YOUR INFORMATION. In general, we use the information we collect primarily to provide, maintain, protect and improve our website and current products. We use personal information collected through our website as described below and elsewhere in this policy to: – Identify you as a user in our system. – Process payments or refunds. – Deliver or collect products. – Process returns and refunds. – Improve our products, our website and our way of operating. – Understand and improve your experience of using our website and our products. – Respond to your comments or questions through our support team. – Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and administrative and support messages. – Communicate with you on upcoming events, offers and news on products and services offered by Beth-el Plastics t/a PackNet and our selected partners. – The marketing objectives of Beth-el Plastics t/a PackNet. – To link or combine your information with other information we obtain from third parties to help us understand your needs and provide you with better service. – To protect, investigate and deter fraudulent, unauthorized or illegal activity. 5. HOW DO YOU OBTAIN MY CONSENT? By placing an order, communicating with us through contact forms or our contact details, accepting the use of cookies by our website and providing us with personal information to communicate with you, you consent to our collection, storage and use of your information in accordance with the terms contained in this privacy policy. You consent to the use of cookies on our website when you give your consent through the pop-up window that appears on the home page when you enter the website. You can withdraw your consent by sending us your request through the contact information or the contact page. 6. HOW WE SHARE INFORMATION The personal information of our customers and users is an important and fundamental part of our business. Under no circumstances will we sell or share with third parties information that has not been previously authorized by the user, customer or owner of the personal data. We share information about users and customers only and exclusively as described below. Third Party Service Providers. We use third party services to perform certain functions through our website. These are the third-party services we use on our website or in store: – Payment processing (Capitec Bank Card Machine) – Website construction and hosting (Weebly.com by Square) – Shipping and delivery of products (transport companies) – Sending emails (Weebly.com by Square & Direct Email) – Sending of notifications and SMS – Authentication of user comments (Facebook.com) – Data analysis (Google Analytics) – Analysis of visitor behaviour on the site (Weebly.com by Square) – Creation and management of advertisements (Facebook Ads, Google Ads)These third-party services and tools may have access to personal information necessary to perform their functions, but may not use this information for other purposes. Information shared with these third party services will be processed and stored in accordance with their respective privacy policies and our privacy policy. Transfer of activity. In the event that Beth-el Plastics t/a PackNet creates, merges with, or is acquired by another entity, your information will likely be transferred. Beth-el Plastics t/a PackNet will email you or post a prominent notice on our website before your information is subject to a different privacy policy. Protection of Beth-el Plastics t/a PackNet and others. We disclose personal information when we believe disclosure is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of Beth-el Plastics t/a PackNet, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. With your consent. Apart from what is set out above, you will be notified when personally identifiable information about you may be disclosed to third parties, and you will have the option of choosing not to share such information. Anonymous information. Beth-el Plastics t/a PackNet uses anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use Aggregated Anonymous Information to provide website information to potential business partners and other unaffiliated entities. This information is not personally identifiable. Email addresses. The email address you provide to receive electronic communications from us will never be rented or sold to third parties. 7. PROTECTION OF YOUR INFORMATION We strive to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you enter. If transactions are processed on the website, transaction information is transmitted to and from the website in encrypted form using industry standard SSL connections to protect this information from interception. We limit authorized access to your personal information to persons who have a legitimate purpose of knowing that information to provide you with products or services and to persons whom you have authorized to have access to such information. Beth-el Plastics t/a PackNet follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and after Beth-el Plastics t/a PackNet has received it. No method of transmission over the Internet, or method of electronic storage, is 100 %. Therefore, although Beth-el Plastics t/a PackNet strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We will not sell, distribute or rent your personal information to third parties unless we have your permission or the law requires us to do so. 8. RIGHTS Users who provide information through our website have, as data subjects, a right to access, rectify, download or delete their information, as well as a right to restrict and opposition to certain processing of their information. While some of these rights apply generally, others apply only in certain limited circumstances. These rights are described below: – Access and portability: to access and find out what information is stored on our servers, you can send us your request through our contact information. – Rectification, restriction, limitation and deletion: You can also rectify, restrict, limit or delete a large part of your information. – Right to be informed: Users of our website will be informed, on request, of the data we collect, how they are used, how long they are kept and whether they are shared with third parties. – Objection: When we process your data on the basis of our legitimate interests, as explained above, or in the public interest, you can object to this processing in certain circumstances. In this case, we will stop processing your information, unless we have compelling legitimate grounds to continue processing it or if it is necessary for legal reasons. – Withdrawal of consent: Where you have previously given your consent, for example to allow us to process and store your personal information, you have the right to withdraw your consent to the processing and storage of your information at any time. For example, you can withdraw your consent by updating your settings. In some cases, we may continue to process your information after you have withdrawn your consent if we have a legal basis for doing so or if your withdrawal of consent was limited to certain processing activities. – Complaint: If you want to complain about our use of your information (and without prejudice to any other rights you may have), you have the right to complain to your local supervisory authority. Users can exercise all of these rights by contacting us through the contact information or the contact page. – Rights related to automated decision-making, including profiling: website users may request that we provide them with a copy of the automated processing activities that we carry out if they believe that the data is being processed unlawfully. Users or owners of the personal data they provide through the website can exercise these rights over their personal data at any time and without limitation by sending us their request through our contact information. 9. PROTECTION OF THE PRIVACY OF CHILDREN ONLINE We comply with the requirements of the Data Protection Act 2018 (UK Regulation) and GDPR (General Data Protection Regulation – EU Regulation), regarding the protection of children’s personal data. Although the website and products are accessible to all ages, we do not collect any information from children under the age of 13 without the respective permission of their parents or legal guardians. If you become aware that a child under 13 has provided us with personal information without the permission of a parent or legal guardian, please contact us. If we learn that a minor has provided us with personal information without the permission of a parent or legal guardian, we will take steps to delete that information, close that person’s account and restrict access to their personal information. account. 10. MODIFICATION AND DELETION OF INFORMATION If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible. We will promptly correct any information deemed incorrect. You can change, modify, correct and delete your information at any time, please contact us using the contact information. To opt out of receiving emails from Beth-el Plastics t/a PackNet, please follow the instructions included in the email. Your request should be processed within 48 hours. 11. THIRD PARTIES Unless expressly stated otherwise in this Privacy Policy, this document deals only with the use and disclosure of information that Beth-el Plastics t/a PackNet collects from you. If you disclose your information to other people, whether they are other Beth-el Plastics t/a PackNet users or sellers, different rules may apply to their use or disclosure of the information you provide to them. Beth-el Plastics t/a PackNet does not control the privacy policies of third parties, and you are subject to the privacy policies of such third parties where applicable. Beth-el Plastics t/a PackNet is not responsible for the privacy or security practices of other websites on the Internet, including those linked to or originating from the Beth-el Plastics t/a PackNet site. Beth-el Plastics t/a PackNet encourages you to ask questions before disclosing your personal information to third parties. 12. CONTACT US If you have any questions or concerns regarding this privacy policy and the handling and security of your data, please contact us through our contact page or by using the contact information below: Beth-el Plastics t/a PackNet. Email: [email protected]. Telephone: +27 (0)11 474 0360 Address: Unit 1 E Springbok Park, 11 Springbok Road, Industria West, Johannesburg, 2093, South Africa. |